Warranty and Guarantee Service Terms
1. General provisions
Products purchased from the iSpace store operated by “ASBC” LLC may be covered by a manufacturer’s and/or Seller’s commercial guarantee for the period specified in the guarantee certificate, in accordance with the documents accompanying the Product and the guarantee terms published by the manufacturer.
The commercial guarantee is an additional obligation and does not limit the consumer’s rights under the legislation of the Republic of Armenia.
2. Consumer rights and time limits for claims
In the event of a defect or non-conformity, the consumer may exercise statutory rights, including free repair, replacement, proportionate reduction of the purchase price, or withdrawal from the contract and refund of the amount paid, in accordance with the conditions and procedures prescribed by law.
For new goods, claims relating to non-conformity may be submitted within the statutory period, which, as a rule, is at least two years from handover to the consumer, unless a longer period is provided by law or contract.
The consumer must notify the Seller of a discovered defect or non-conformity within two months from discovery.
If non-conformity becomes apparent within the first year after handover, the burden of proof regarding its causes shall be borne by the Seller and/or another person responsible under law, in accordance with the legislation of the Republic of Armenia.
3. Accessories, components and software
If headphones, cables, chargers or other accessories or components are included in the Product set or sold separately, the consumer’s mandatory statutory rights shall also apply to them. Specific commercial guarantee terms may differ by manufacturer and Product type, but may not limit mandatory statutory rights.
If the Product contains digital elements or its proper use depends on software, information regarding software and security updates, functionality, compatibility and interoperability shall be provided in accordance with the manufacturer’s terms and the legislation of the Republic of Armenia.
4. How to submit a guarantee service claim
A commercial guarantee or statutory claim may be submitted to the Seller’s service center, an iSpace store or the Seller’s published email address.
The consumer should provide the guarantee certificate, cash register receipt or another document confirming the purchase, together with information needed to identify the Product, such as model, serial number or IMEI. Absence of the guarantee certificate or receipt shall not by itself limit statutory rights where purchase and Product identification can be established through other reliable evidence.
5. Commercial guarantee exclusions
As a rule, the commercial guarantee does not apply in the following circumstances if, and to the extent that, the circumstance has a causal link with the claimed defect or malfunction:
- mechanical damage after handover, including scratches, impact marks, body deformation, burn marks or other external impacts;
- defects caused by moisture, high or low temperatures, corrosion, oxidation, or penetration of foreign objects, substances, liquids or insects;
- defects caused by unauthorized software modification or reinstallation, virus-infected files, faulty or incompatible digital media, or inappropriate chargers or power supplies;
- defects resulting from natural wear and tear during use;
- damaged Product seals or signs of unofficial or unauthorized repair;
- destruction, erasure, damage or modification of the factory or serial number, or its incomplete visibility due to external impact;
- defects caused by use, storage, transportation or operation contrary to manufacturer instructions or safety rules.
These exclusions do not eliminate the consumer’s mandatory statutory rights.
6. Product inspection upon receipt
Upon handover, the Buyer is given an opportunity to visually inspect the Product and its packaging. Visible damage, missing components or other external issues may be recorded in handover documents, service center documentation or by other appropriate means.
If the Product is purchased without on-site inspection and/or in sealed packaging, subsequent claims about appearance, visible damage or completeness may be assessed based on available evidence, including packaging condition, photos, videos, delivery or handover documents and/or a service center conclusion.
Receipt of the Product, signing the guarantee certificate or purchasing without on-site inspection or in sealed packaging does not limit statutory rights in cases of hidden defects, manufacturing defects or non-conformity with the contract or applicable law.
7. Personal data protection
Personal data provided by the Buyer is processed for order fulfillment, delivery or handover, guarantee and after-sales service, accounting and compliance with legal obligations, in accordance with the Seller’s Privacy Policy and the legislation of the Republic of Armenia.
Marketing, advertising or promotional communications may be sent only with the Buyer’s separate, freely given and explicit consent. Consent is not required to purchase or receive guarantee service and may be withdrawn at any time.
8. Warranty and Guarantee Service Terms for Customized and Special Orders
Products specifically selected, configured, manufactured, modified or ordered according to a customer’s individual requirements (a “Custom Order”) may be subject to specific commercial guarantee and guarantee service terms.
Taking into account the individual characteristics, configuration, technical specifications, manufacturing or customization methods, and the manufacturer’s or supplier’s conditions, the procedures and terms of commercial guarantee service may be determined individually for each order.
Such conditions may include individual commercial guarantee periods, specific diagnostic and repair procedures, replacement of components, and procedures and timeframes for arranging service, taking into account technical characteristics and component availability.
Individual commercial guarantee terms shall be determined by the Seller with consideration of the specific Product and communicated to the Customer during order placement and/or documented in the relevant order documentation.
Any individual commercial guarantee and service terms apply strictly within the legislation of the Republic of Armenia and shall not restrict or exclude mandatory statutory rights, including rights arising from defects, manufacturing faults or non-conformity.
Each Custom Order service claim shall be assessed individually in light of the Product’s characteristics, order terms, nature of the defect, manufacturer’s conditions and applicable Armenian law. The customized nature of an order shall not in itself constitute grounds for refusing lawful consumer claims.